Thank you for shopping at DeliciousDrop.com (the “Website”), owned and operated by Delicious Drop Inc. (“Delicious Drop,” “we,” “us,” or “our”). This Refund and Returns Policy outlines our procedures for refunds, returns, and exchanges for products purchased through our Website. By making a purchase on our Website, you agree to the terms of this Refund and Returns Policy.
Refunds:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may request a refund within [insert number] days from the date of purchase. To be eligible for a refund, the following conditions must be met:
– The product must be in its original packaging and in unused condition.
– You must provide proof of purchase, such as a receipt or order confirmation email.
– Refunds will be issued to the original method of payment used for the purchase.
– Shipping charges are non-refundable, and you will be responsible for any return shipping costs unless the return is due to an error on our part.
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed within [insert number] business days.
Returns and Exchanges:
If you receive a damaged or defective product, or if you received the wrong item, you may request a return or exchange within [insert number] days from the date of delivery. To initiate a return or exchange, please contact our customer service team at [insert contact information] with your order number and details of the issue.
– We will provide you with a return shipping label for the return of the item at no additional cost to you.
– Once we receive the returned item, we will inspect it and process your refund or exchange accordingly.
– If the item is no longer available for exchange, we will issue a refund to the original method of payment used for the purchase.
Non-Returnable Items:
Certain items are not eligible for return or exchange, including but not limited to:
– Perishable goods, such as food items.
– Personalized or custom-made products.
– Items that have been used or are not in their original condition.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately upon receipt of your order. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.
Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected].
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to abide by the terms of this Refund and Returns Policy.